Q&A with Massimo Burotti

Massimo Burotti, Sales Director, Central Europe, Jetcraft
Location: London, UK

What are your responsibilities within the global Jetcraft team?

Essentially, my primary responsibility is representing Jetcraft towards our clients and our client towards Jetcraft to meet their aviation needs.

Describe a typical day or week in your role.

A typical day in the role of a sales director, is essentially prospecting clients, speaking with principles and family offices and working with banks. The aim is always to always find solutions for their aviation needs.

Describe the company culture at Jetcraft and what it means to you?

One of the primary reasons I decided to join Jetcraft is because the culture of the company is aligned with my personal values. We are professional, honest, trustworthy, and transparent. This is the basis of a transaction that I really believe in doing.

What do you love most about your job?

What I love most about my job is working with so many different cultures and the ability to help our clients by finding solutions that are best fitted to them.

Who or what has been your greatest professional influence?

To identify one person is practically impossible, but it’s taking a little bit of everybody that I’ve came to work with and worked for, to be able to do what I do today so professionally.

Describe yourself in 3 words.

How would I describe myself in three words? Well three words is kind of short, but I’ll do my best: professional, honest and trustworthy.

If you were to buy a business jet, which aircraft would suit your needs and why?

I like Europe, I live in Europe, I stay in Europe. Essentially a mid-size for me would be a perfect aircraft.

Explain what makes Jetcraft’s customer experience unique.

What stands out to me as being good customer service is communication and honesty. Simple. The most beautiful thing about buying an aircraft and the experience that the client should get, is a feeling of joy. My role is to remove all the stress and hardships so that when the when the aircraft is delivered to them, or is sold, they can enjoy the moment and feeling of joy.

Finally, what is your hidden talent or hobby?

Well, I would say when I’m not working or spending time with my family, my secret talent is gardening or cooking.