Q&A with Richard Libby

Richard Libby, VP Sales, Jetcraft Commercial
Location: Toronto, Canada

What are your responsibilities within the global Jetcraft team?

My responsibilities within Jetcraft commercial are the acquisition and sale of commercial aircraft, primarily within the Americas. We are a small team and we’ve got relationships across the world, so this tends to go beyond the strict lines of the boarder, but that is my primary responsibility.

Describe a typical day or week in your role.

A typical day or week in my role is mainly managing transactions that we have going on. Making sure that any problems that come up, get resolved and between all that, prospecting for new deals and following up with existing relationships.

Describe the company culture at Jetcraft and what it means to you?

The company culture at Jetcraft to me is very collaborative, very supportive and coming from my background in very large corporations, it’s a much more relaxing and collaborative environment to work in.

What do you love most about your job?

The thing I love most about my job is that it’s a truly global industry and you’re constantly dealing with people all over the world. In fact, its extremely rare that I actually deal with anybody that is close to me geographically, so that to me is the most fascinating thing.

Who or what has been your greatest professional influence?

In terms of my professional influences over my career, I don’t think I can narrow it down to any specific individual. I would say that there are a number of individuals that I have worked with over the years, that have had an influence on how I’ve developed professionally. I’ve taken the best from each of them and tried to make it my own.

Describe yourself in 3 words.

In a few words, I think the way I’d describe myself is quite competitive, collaborative and transparent.

Explain what makes Jetcraft’s customer experience unique.

In terms of good customer service, I think the most important thing is having people actually respond. When we’re talking customer service, I think if you’re engaging with somebody, in any transaction, just the fact that you’re present and responding in a timely manner is the most important thing. When customers are dealing with Jetcraft Commercial and primarily when they are dealing with me, what I want them to experience is very professionally run transactions. Any difficulties are dealt with effectively and quickly so that the transaction goes smoothly and without any drama.

Finally, what is your hidden talent or hobby?

I don’t think I have any particular secret hobbies or talents but I am a very enthusiastic golfer and downhill skier and I’m pretty good at those so that would probably be it.